Trusted Insurance Solutions Since 1919

As a family-owned business with a legacy dating back to 1919, we provide a full life cycle, holistic approach to insurance program management and risk advisory, leaving our clients to focus on doing what they do best. Our goal is to provide a high-quality service and uphold the highest standards of integrity in everything we do.

We offer an array of services in the fields of insurance and risk management

BUSINESS INSURANCE

We offer tailored advice and comprehensive program reviews to protect your business assets and operations. With deep industry experience, we help you understand risks and make informed decisions to safeguard your business. There are a wide range of package products available that cover key risks like property, business interruption, liability, theft, glass, machinery breakdown, tax audit and cyber. For larger businesses or more complex risks, we also more tailored standalone products for Property, liability and more, and work with you to design the right program for your needs.

COMMERCIAL MOTOR/PLANT & EQUIPMENT INSURANCE

We offer tailored solutions for a wide range of vehicles, from passenger vehicles and utes, to heavy motor vehicles and specialised plant and equipment. Ranging from single commercial motor policies, to motor fleets and Industrial Special Plant policies, we can work with you to find the right coverage for these vital business assets.

MARINE AND TRANSIT INSURANCE

Our marine and transit solutions protect your business from financial loss when goods are transported by sea, air, rail, or road.

PUBLIC AND PRODUCTS LIABILITY INSURANCE

Public and products liability insurance is essential for protecting businesses and property owners from claims made by third parties for injuries or property damage. We work with you to find the product, limit and cover that is right for you.

CYBER INSURANCE

The diversity, frequency and prevalence of Cyber attacks and incidents continues to increase. Any business or individual who is connected to the internet is potentially exposed to a Cyber crime, and businesses are being targeted no matter their size. We work with you to understand your risks and how to offset them.

FARM INSURANCE

We understand the farm insurance market, and work with a range of farm insurers to provide tailored cover for your home, farm property, livestock, vehicles, equipment, business interruption, theft and more.

TRADE INSURANCE

No matter your trade, we source flexible cover to protect your tools of trade, vehicles, liability and income. We provide straightforward, considered advice on your how to manage your risks.

SPECIALIST INSURANCE

We have specialist knowledge and experience in Construction, Professional Indemnity and Strata Insurance, and strong relationships with key specialist insurance partners in these segments.

PERSONAL AND TRAVEL INSURANCE

We provide customized coverage options for individuals and families, ensuring peace of mind for your personal assets. Whether its your home, investment property, car, boat or caravan, we have a solution available. We also offer travel insurance for your next trip - Click here to get a travel quote today.

RISK MANAGEMENT & ADVISORY

We provide expert advice to identify and mitigate risks, helping clients navigate complex insurance landscapes, and help you to make an informed decision on what your business risks are, and how best to manage them.

CLAIMS MANAGEMENT

Our number one priority is to be an advocate for our clients, especially when a loss happens. We work closely with insurers and other third parties to manage the claims process for you, using our expertise and experience to ensure the claim runs as smoothly as possible and you can get back to doing what you do best.

RENEWAL AND POLICY MANAGEMENT

We conduct comprehensive annual reviews to ensure your program structure and cover remains the most suitable to your needs, revisit your uninsured risks and where appliable re-negotiate with existing and other potential markets. We also understand that when you need changes or documentation throughout the year, you need prompt service and minimal fuss. We pride ourselves on our strong customer service values.

Our experienced team brings expertise across a diverse range of industries, from small businesses and mid-market firms to larger corporate organizations. We design customized insurance programs tailored to your specific needs, ensuring you receive professional advice and comprehensive coverage.

We take a holistic approach to insurance program management, guiding you through the entire process. Acting as an extension of your business, we help manage risk, advocate for your best interests, and deliver exceptional service every step of the way, so you can focus on what you do best.

Get to Know the Dedicated Team Behind Our Business

Jonathan Lam

Managing Principal
Authorised Representative No. 1304500

Jonathan is the Managing Principal of Thomas Insurance Services in the Yarra Valley. With over 20 years’ experience, he is passionate about providing clients with peace of mind and helping them to navigate complex insurance challenges, so that they can concentrate on doing what they do best. Jonathan is a staunch advocate for his clients and works tirelessly to achieve the best outcomes for them. It’s a privilege for Jonathan to continue the legacy of Thomas Insurance Services, supporting businesses by proactively managing their risk and enabling growth and business continuity through the right cover.

Fiona Lam

Account Broker
Authorised Representative No. 1313657

Fiona has been in the insurance industry for over 15 years, with specialisation in Commercial Property and Strata Insurance. Having previously worked in underwriting and product management for global insurers, Fiona is now part of the family business and enjoying the challenge of assisting a diverse range of clients with their insurance requirements.

Karen Jones

Account Broker
Authorised Representative No. 287506

Karen is an industry veteran and Yarra Valley local who has been working in the business for over 20 years. With a deep connection to and understanding of the local community, she is an invaluable source of expertise and a staunch advocate of finding the best cover at the right price for our valued clients.

Dee Bull

Administration Assistant

Dee enjoys being part of our family-run business and supporting us behind the scenes. She takes great pride in sharing our vision and loves working with a team that truly cares. Passionate about people and community, she’s proud of the long-standing trust that the business has built over the past century.

The values That Guide Our Commitment to You

Our values guide us in achieving the best outcomes, and exceeding client expectations.

Advocacy

We work for you, not the insurer, advocating tirelessly for the best outcomes in claims, negotiations, and complex insurance matters, always prioritizing your interests.

Advice

With extensive experience, we provide reliable, tailored advice. As part of Australia’s largest AR network, we have access to over 300 insurance markets to deliver valuable outcomes.

service

We prioritise exceptional service, offering personalised attention, fast responses, and expert advice to ensure every client feels valued and well-supported in all their  insurance needs.

engagement

We’re committed to the Yarra Valley, supporting local businesses and fostering a stronger economy through tailored insurance solutions and meaningful community partnerships.

REACH OUT TO US FOR PERSONALISED ASSISTANCE OR ANY INSURANCE ENQUIRIES

Phone: (03) 5966 2222

Email: hello@thomasinsuranceservices.com.au

Office: 1 / 3395 Warburton Hwy, Warburton, VIC, 3799
Postal: PO Box 584, Warburton, VIC, 3799